Our Commitment to You

At Home Table Chair Store, we believe your comfort should extend beyond our furniture to include complete peace of mind with every purchase. Just as we carefully craft our bean bags, chairs, and tables to meet your needs, we’ve designed our shipping and returns process to be as comfortable and straightforward as our products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE (Orders over $50) 15-25 business days after shipment EMS
Please Note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of delivery for most items in their original condition:

  • Items must be unused and in original packaging
  • All tags and labels must be attached
  • Original receipt or order confirmation required
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

To ensure health and safety standards, the following items cannot be returned or exchanged:

  • Bean Bag Refills (for hygiene reasons)
  • Custom or Made-to-Order Items
  • Items without original packaging or tags
  • Products showing signs of use or damage

Return Process – Step by Step

Step 1: Contact Our Team
Email us at [email protected] within 15 days of delivery
Step 2: Provide Details
Include your order number, item details, and reason for return
Step 3: Receive Authorization
We’ll send you a Return Authorization Number and instructions
Step 4: Package Securely
Repackage item in original packaging with all accessories
Step 5: Ship to Address
Send to our San Diego facility at:
667 Holden Street, San Diego, US 92103
Step 6: Confirmation
We’ll email you once we receive and process your return
Recommendation: We recommend using a trackable shipping service for returns and keeping your return tracking number until the process is complete.

Exchange Process

For exchanges to a different size or color:

  • Follow the same return process above
  • Clearly state your preferred exchange item
  • We’ll ship the new item once we receive your return
  • Price differences will be charged or refunded accordingly

Refund Information

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable
Accepted Payment Methods: We accept returns for purchases made with Visa, MasterCard, JCB, and PayPal. Refunds will be processed back to the original payment method.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear Home Table Chair Store Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) for Return: [Product Name(s)] Reason for Return: [Please specify reason] [For exchanges only] Desired Exchange Item: [Product Name and Variant]
Please provide return instructions and authorization number.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Important Notes

  • Damaged or defective items should be reported within 48 hours of delivery
  • International returns may be subject to customs fees (customer responsibility)
  • We typically respond to all inquiries within 24 hours
  • All policies are subject to change without notice

Need Assistance?

Our San Diego-based customer service team is here to help:

Email: [email protected]
Address: 667 Holden Street, San Diego, US 92103

We are committed to resolving any concerns promptly and ensuring your complete satisfaction.

Home Table Chair Store – Where Comfort Meets Satisfaction in Every Interaction